Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help the website remember your preferences and improve your browsing experience.

Similar technologies include web beacons, pixels, and local storage, which serve similar purposes.

2. How We Use Cookies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and functionality
• Provide personalised content
• Analyse website traffic and usage patterns
• Support marketing and advertising activities

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable basic functions like page navigation, access to secure areas, and shopping cart functionality.

Legal basis: These cookies are necessary for contract performance and cannot be disabled.

Examples:

• Session cookies for user authentication
• Shopping cart cookies
• Security cookies

3.2 Functional Cookies

These cookies allow the website to remember choices you make and provide enhanced, personalised features.

Legal basis: Legitimate interest and consent

Examples:

• Language preferences
• Region or location preferences
• Customised content settings

3.3 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Legal basis: Consent

Examples:

• Google Analytics cookies
• Page visit tracking
• User behaviour analysis

3.4 Marketing Cookies

These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an advertisement.

Legal basis: Consent

Examples:

• Advertising network cookies
• Retargeting cookies
• Social media cookies

4. Google Consent Mode v2

We implement Google Consent Mode v2, which adjusts how Google tags behave based on your consent choices. This ensures compliance with privacy regulations while still allowing for measurement and optimisation where consent is given.

Consent Mode manages the following parameters:

• ad_storage: Controls storage of cookies for advertising purposes
• analytics_storage: Controls storage of cookies for analytics
• functionality_storage: Controls storage for website functionality
• personalisation_storage: Controls storage for personalisation
• security_storage: Controls storage for security purposes

5. Third-Party Cookies

Some cookies on our website are placed by third-party services. We do not control these cookies or how the third parties use them. Please refer to the relevant third party's website for more information.

Third-party services we use may include:

• Google Analytics (analytics)
• Payment processors (transaction processing)
• Social media platforms (content sharing)

6. Cookie Duration

Cookies may be session cookies or persistent cookies:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Remain on your device for a set period or until you delete them

7. Managing Your Cookie Preferences

7.1 Cookie Banner

When you first visit our website, you'll see a cookie banner allowing you to accept or customise your cookie preferences. You can change these preferences at any time by clicking the cookie settings link in the footer.

7.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

• View cookies stored on your device
• Delete cookies
• Block cookies from specific websites
• Block all cookies
• Delete all cookies when you close your browser

Please note that disabling certain cookies may affect website functionality and your user experience.

7.3 Opt-Out Links

You can opt out of certain third-party cookies:

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Advertising cookies: Your Online Choices

8. Changes to This Policy

We may update this Cookie Policy from time to time. The "Last updated" date at the top indicates when changes were last made. We encourage you to review this policy periodically.

9. Contact Us

If you have questions about our use of cookies, please contact us:

RiseWell
87 King's Road, Chelsea
London SW3 4NX
United Kingdom

Email: [email protected]
Phone: +44 20 7458 91 22